Organisational Change Management (OCM) deals with the ‘people side of change’. It is often neglected or not adequately addressed when an organisation embarks on an ERP implementation. This usually results in poor acceptance or even rejection of the system by users, under utilisation of the functionality and fewer benefits realised from the investment.

The purpose of OCM is to ensure the human and organisational risks to the ERP implementation are identified and mitigated appropriately to increase the chance of success.

OCM is the process of linking people with the technological changes being made. It enables people to achieve the expected business results from the investment in technology. We provide a realistic assessment of the capacity for the organisation to undertake change management activities that will help ensure users rapidly accept the new system and processes. The key levers for effective and realistic change management include;

• Communications across the business
• Sponsor roadmap and engagement activities
• Stakeholder impact analysis and engagement
• Staff training strategy
• Performance support for staff prior to and beyond go-live
• Coaching project and staff members
• Job redesign assistance for impacted staff

Solution Minds offers a complete range of OCM services, to enable project team members and staff, to address key issues and risks linked to the ERP implementation, through a series of change management activities following the PROSCI methodology. PROSCI is an accredited process that follows the core principals of ADKAR (Awareness, Desire, Knowledge, Ability & Reinforcement) and focus’ on how to transition staff from the current state to a desire future state of working, over a time frame that extends beyond the life cycle of the project implementation, to allow users to:

• Feel comfortable in their work
• Understand why a change is necessary and what will change
• Understand what is expected of them and the relevance of the changes they will make
• Have enough training to perform their new skills at a superior level of performance

A well-executed OCM plan encourages employee cooperation and leads to a faster ROI on your ERP investment.

Solution Minds has extensive experience and capabilities in ICM, speak to us today about our pragmatic approach to OCM and the significant benefits for your ERP implementation.